1. Connect the MP3 Player to the computer.
2. Go to "My Computer."
3. Double-click on the MP3 Player (it could show up as Removable Disk or even Camnex).
4. Right-click anywhere on a blank space and select "New," followed by "Folder."
5. Re-name the newly created folder if necessary.
6. Transfer the songs from the computer to this new folder.

Q: Why doesn't the computer recognize the MP3 Player?
A1: The MP3 Player may not be compatible with your operating system. Please see this chart for compatible operating systems with your model of MP3 Player. Please note that for Windows 2000 and XP, the operating system will automatically install the MP3 Player upon first connection and a separate driver is not required.
A2: For Windows 98 users only - Click here to see if your MP3 Player is compatible with Windows 98.

If you installed the software CD that came with the package, then the WIN98 drivers should automatically install into your WIN98-based computer. However, if your MP3 player is still not detected, you will need to install the WIN98 drivers manually.

1. Go to “My Computer.”
2. Right-click and select “Properties.”
3. Look for the top tab heading called “General.”
4. Change that to “Device Manager.”
5. Click on the “+” button next to “Disk Drives.”
6. Look for the “USB 2.0 (HS) Flash Disk”. If you don’t see it, it may be located in “Other Devices,” not “Disk Drives” from step 5 above.
7. Right-click on “USB 2.0 (HS) Flash Disk” and select “Properties.”
8. Change the top tab heading to “Driver.”
9. Select “Update Driver.”
10. Keep clicking on “Next” or “OK” until the update is completed.
11. Wait about 30 seconds for Windows to complete the process.
12. Windows should now detect the MP3 player and has detected new hardware.
The computer should now be able to recognize the MP3 player. Go to “My Computer” and you should see a “Removable Disk” that corresponds to the MP3 player.

Q: The computer recognizes the MP3 Player but files cannot be transferred over.
A: There may be a problem with the USB connection being too dusty. Please blow into the USB connector of the MP3 player and into the USB cable. Also try a different USB port on the computer. If this still does not solve the problem, connect the MP3 Player to another computer (whenever you have a chance) to see if the problem is associated with the MP3 Player or your computer.

Q: The MP3 player is not charging.
A: Some models require the ON/OFF switch in the ON position prior to connecting the USB cable.

Q: How do I transfer audio/video/pictures/text files to the MP3 Player?
A: You do not need to use any software programs to transfer your media files from the computer to the MP3 Player. Locate your media files in your computer by opening the folder that contains these files. Once you have this folder opened, there are 3 ways to transfer your files to the MP3 Player.
1. Right-click on any file and choose “Send To”. Then select the “Removable Disk” corresponding to the MP3 by left- clicking it.
2. Simply “Drag and Drop” your files from your media folder to the “Removable Disk” corresponding to the MP3 Player. To do this, you must have both the window of the media folder and the window of the Removable Disk open.
3. Another method is “Copy and Paste.” Again you need both the window of the media folder and the window of the Removable Disk open. Right-click on any file and select “Copy.” Then right-click on the window of the Removable Disk and select “Paste.” All three methods perform the same function. All three methods allow the transfer of one file, ten files or even an entire folder.

Q: How do I format the MP3 Player?
A: A format will erase all data in the MP3 player, so please perform a backup if necessary. Follow the steps below to format your MP3 player.
1. Connect the MP3 player to the computer.
2. Go to the folder “My Computer” on your computer.
3. Right-click on the “Removable Disk” corresponding to the MP3 player.
4. Select “format.”
5. A new window opens up. Under “file system,” change FAT32 to FAT (if possible).
6. Put a checkmark on “quick format.”
7. Press the “start” button.
8. A message will be displayed warning you that all of the files will be erased. Proceed if this is okay.

Q: Only the first 10 seconds of the song is playing and then skips to the next song.
A: You have changed the settings for the "Repeat" mode to "Intro." Please change this mode back to normal in the settings.

Q: The video file does not convert properly.
A: There are just too many different video file formats available, and within each format there are also different types of files. Even the AVI file format has different types according to the codecs used such as DivX, Xvid and many others. It is not possible to have a video converter that can convert any video format to one that is compatible with the MP3 Player.

Q: How do I add games to the MP3 Player?
A: You cannot add games to the MP3 Player.

Q: How can I tell if my songs are "protected?"
A1: Simply right-click on any song and select Properties. A new window will open up showing information about the file. Change the top tab from General to Summary. Scroll down and you will see a row called Protected.